TeamSupport

TeamSupport

About this app

*****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS
APP*****

Provide better support to your business customers with the TeamSupport app
for Android. With the power of the TeamSupport app you can view, assign, and edit
tickets on the go, respond to customer requests, collaborate with your team to
resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions.

TeamSupport is customer support software built for business to business (B2B)
to help you simplify communication, understand your business customers
better, and increase customer satisfaction.

Key Features:

* Get a quick overview of agent and customer activity within TeamSupport
* View and search for all tickets in your TeamSupport account
* Update tickets including ticket assignment, group, severity, and more
* Add public (customer-facing) or private (internal-facing) actions to tickets
* Get detailed custom field information that is applicable to each unique ticket
* View and search for customers at both the company and contact level
* Limitless scrolling simplifies app navigation and speeds search
* View and post to Water Cooler for better collaboration
* Single tap logout for users managing multiple TeamSupport accounts
Download the TeamSupport app today and stay tuned for future updates and
improvements!

*****You must be a TeamSupport customer to use this app*****

Testimonials
-- -- -- -
“TeamSupport has helped communication and organization of current customer
issues between my team- without the ability to track, customize, and respond in
such a great ticketing system, we wouldn't be as efficient serving our clients” –
Trisha Evans, ICANotes

“TeamSupport is our company's most vital tool to our success in customer
satisfaction. It's efficient, organized, and perfectly powerful for every instance
we use it in.” - Spencer Michaels, A.C.T. Lighting

“A large amount of information at your fingertips. Staying organized and on task
is easier with Team Support” – Patricia Burton, Tenmast

Ratings and reviews

Missing most features (teams, views, reports, knowledge base etc) and app hasnt been updated in 6+ months. Literally a textbook definition for minimum viable product. Worst part is they dont have a responsive mobile site either. -1 star for also logging you out of desktop every time you open the app. Possibly the most paranoid licensing scheme of any current helpdesk platform. Are there really alot of Teamsupport pirates out there trying to circumvent the EULA through fraudulent login sharing?

Very slow and missing features. Can't see any images. Extremely lacking.

Can't see any images? Really? Both app and website are terrible on phone/small screen. If you can't build a decent native app, at least make the web site work on mobile.

What's new

Performance enhancements and bug fixes
Ticket action rendering improvements