I think this is a great idea but it still needs work. I find it difficult to make arrows the size I want or to change their angle, I also can't always draw where I want to.. With better control I could see this being a very useful tool. There doesn't seem to be a way to use this between two phones, but that would be very useful if I was out on a service call and needed to help another customer while all I had available is my cell phone.
232 people found this review helpful
November 26, 2019
Thank you for your feedback. It is important to initiate the scene by moving your phone slowly in a circular motion. It is also possible to connect mobile to mobile by clicking on "share ID" your partner will receive a message to install TeamViewer app. Connections are then established by entering your ID in the connection field.
This is a brilliant idea for a support app. Using a smartphone's sensors, mobile data and existing AR technology in a new way like TeamViewer have done with this app is genius. I can't count the number if times I've wanted to explain something over the phone (or even on a video call) and just didn't have the tools to make it work - very frustrating.
360 people found this review helpful
October 11, 2019
Thank you very much for your feedback! =)
Your Pilot Team
This app is a great idea. A GREAT idea. However, the mobile app for Android never connects to a session, even after rebooting phone, clearing the apps cache and data, and reinstalling the app. I cannot even recommend this app to some of the clients I do remote trouble shooting with because if I can't get this to work on my phone how can I possibly promote this to my end users? Now the computer app? Yeah, I can connect to stuff all day long. On mobile? Nope. Please fix.
147 people found this review helpful
Hi, we apologize for any issue you might be having! Could you send us more details of the devices that you are using to connect - TeamViewer Pilot and desktop client version, Android version and Device type - at firstname.lastname@example.org?