TeamViewer QuickSupport

TeamViewer

About this app

Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.

Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding

It has never been easier to troubleshoot devices!

Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.

We take our customers’ security concerns seriously and encourage you to share your details and allow connections only from trusted contacts. Read more about this vital topic on https://community.teamviewer.com/English/kb/articles/108695-beware-of-social-engineering

* Sony devices require the Device Administrator permission.

Ratings and reviews

Was a fantastic tool, worked perfectly and very easy to use. And then they changed it such that you need to click through multiple validation steps to allow the connection. I use this to support my elderly grandma, she cannot click through the steps, and thus I cannot support her anymore.

The process is simple, I entered the connection ID, we wait for the connection, but there is nothing, and after a couple of minutes we are disconnected from the Attempt to connect and when we try again, it already shows a message that the free time has expired, but the connection never happened. Also in the message it says to try (for example) at 16:04 the time on my phone is 16:03, I tried later and I get a message again to try later and the time indicated is one minute more than on my phone.

I use TeamViewer and/or quick support with AIRA, and have their agents do things on my phone that I cannot. Several years ago, this app was a godsend, but now agents can't act on my phone even though given permission, and even though universal add-on has been enabled, which, it is said needs to happen. They can still look at my screen, but it's all up to me to do things. If my screen reader doesn't recognize, for example, that's something is a button, I can't click on it. Neither can they.

What's new

- Minor fixes and Improvements.