My vet got this app in early 2020, and it has been a night and day improvement for me. I can book appointments, see vaccine history, and get refills - all without a phone call. Every appointment is so much more convenient than it was before. And I feel more secure paying curbside, now that I can pay directly from inside the app (instead of over the phone). 11/10, love this app. Every vet should embrace technology to make things easier and more secure for their customers.
1 person found this review helpful
Doesn't save messages or records (communications get archived within a few days and cannot be opened). If you start to type and get interrupted before sending, it reloads and you lose what has been typed. This is an unnecessary step versus using e-mail for communication. Why do businesses put up so many walls when it comes to communicating? Given the feedback score, this clearly isn't in the best interest of customers.
13 people found this review helpful
Meh. PetPro Connect was miles better. You can't see full records, or vaccines, or full chat histories. It's frustrating as hell if you want to see your pet's info without having to call your vet for everything. The chat feature is nice for reaching out to my vet, but it's nothing other apps don't already have as well. It's easy to use, because there isn't much to do except chat with your vet.
7 people found this review helpful