GTL | GettingOut

2.9
9.26K reviews
1M+
Downloads
Content rating
Everyone
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About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: feedback@gtl.net. We'd love to hear from you.
Updated on
Oct 25, 2021

Data safety

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2.9
9.26K reviews
Christian Murphy
May 15, 2022
It always had problems loading. "Can't load previous messages" "can't load contacts" " can't load profile" that's basically all I can do, read error messages... This is supposed to help us stay in contact with loved ones that have been incarcerated. It may not mean anything to you all, but this is some peoples only way of comunicating with people on the inside. Please fix the stability of this app! I've used multiple Internet sources and updated all software. But still nothing loads!
73 people found this review helpful
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Michal Karpinski
May 11, 2022
I deposited $10 into my account and $10 into the inmate's saving. I can see how much I have on my side, but after making a deposit to the inmate's account, it's impossible to view her balance. When sending messages, don't bother to format them neatly. GTL removes all formatting and line breaks and squeezes everything into one long paragraph. Very difficult to read if your are sending a table of items organized into columns or a list. Very primitive app.
42 people found this review helpful
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Kelly Maples
May 19, 2022
Very cumbersome platform. Struggles with it's main function of simply sending messages. Haven't been able to send pictures for over 10 days. Even uninstalled and reinstalled the app with zero success. Texts messages are transferred to voice-mail and there's a charge to listen to messages including old messages? Why not make it flat rate and actual messages? Seen better communication products in remote areas.
26 people found this review helpful
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What's new

Bug fixes and updates.