GTL | GettingOut

17K reviews
Content rating
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About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: We'd love to hear from you.
Updated on
Jul 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

16.4K reviews
Andrea Jacobson
July 11, 2024
Love that I can connect (near) instantly. Don't always have to wait for them to reach out now. But the UX/UI is pretty bad. The scrolling has so much friction and is painful since recent 2024 update. The add more funds button hides behind the bottom footer of the page, so you really gotta fight to tap the button underneath it. You can't send high quality photos which is default for phones, so need to take a screenshot of photos to make low res before sending. Needs QA and engineer love
1 person found this review helpful
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ben nu
July 11, 2024
Terrible, no good, very bad app! After depositing funds, the app continually tells me I don't have enough to send a message. The deposit screen has at intervals displayed, "sorry, deposits can't be made at this time." until I get there by the "insufficient funds to send message / Deposit" prompt. Do better, Telmate! Very frustrated with you right now!
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Stephanie Leslie