GTL | GettingOut

Viapath

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.

This app sucks. It freezes constantly and you cannot finish your message. Then you have to start over. If you're lucky enough to get your message finished without it crashing, it usually pends for 2-3 days. You can only send one picture at a time. If you select the wrong picture you cannot delete it. When you call customer service, they fumble with solutions to fix the issue and will contact you via email. That doesn't happen either! The app is difficult to set up. Alot of app issues.

Very often, the message I'm typing will just disappear and I have to start over. VERY FRUSTRATING, especially when many paragraphs are lost. The inmate I send messages to also occasionally experiences the same thing. Also, when I send photos (small MB), it sometimes takes NUMEROUS attempts to go through. I have excellent, internet and have tried to send photos from other places and connected to other high speed internet, and it makes no difference. Can these things not be fixed??

What’s new

- Bug fixes