The Ternio Switch is designed to operate as an inContact CTI Console on your mobile device.
You will need a Ternio Switch and an inContact Business Unit account to start your Ternio experience.
To start, go to http://www.ternio.com/ternioswitch to register your app.
The app will increase efficiency and ease-of-use for any company that has remote agents, agents in the field, or any agent that would benefit from quickly accessing and controlling their available status from a mobile device.
HOW IT WORKS
Agents open the Ternio Switch application on their mobile device. Once the app is open, the agents can control their available status on the go. They can switch from “Off Duty” to any specific state that the company admin has setup. When the agent is in an “Available” state, they are set to receive calls.
Outbound Calling- includes agent to agent consults, skill based calls, and direct outbound dialing.
Dispositions- agents can now add dispositions using the Switch.
Timer- ability to track the duration the agent is logged into each code.