Was okay at first. Was slow and cumbersome though I liked the convenience and the buy again feature. However now it refuses to open, only works for one time after a phone reboot and never after that, just crashes every time. Made me late for work today whilst awkwardly waiting for my phone to reboot with the ticket inspectors. Not good! Going back to paper tickets until this app improves.
Shocking Can only buy one ticket for a journey instead of several if you're travelling with more than one person. Positively stone age. Load tines are ridiculous, ticket inspector asked me to step off the tram whilst I waited for it to load, I refused which prompted a feeble attempt at intimidation by said inspector. Whilst he was busy flexing his metrolink "authority" in his ultimately unsuccessful attempt to remove me from the tram the app finally loaded. Of course I didn't get an apology from the creature.
The irony of 'Unfortunately Get Me There has stopped' on every first attempt opening app... Still very glitchy and very slow loading times even with latest update. Keeping my ticket on my phone is convenient, though it is actually quicker to use a machine when there aren't queues.
Very Useful At the beginning I gave it 3* because the app was sluggish and crashing but now it's had a major bug fixes and although it could be better I have to say it far better than before; the process of buying a ticket is more reliable, no crashing, and when the app is in background and you need to bring it up it works, no crashing, so I have given another * because it's improved notably. Well done. 5* if I could use Android Pay.
The app constantly force closes and hangs between steps. The buttons are often non-responsive and load times are ridiculous when it comes to fending off the Metrolink's Dementors. Inability to buy tickets for advance use hampers its usefulness. Not been asked to step off tram while app loads yet, but if I am, I'll refuse to comply. Imagine suffering through this app and Metrolink's prices just to get treated like a criminal.
It's good when it works, but often it takes an age to open or freezes/crashes. It's embarrassing waiting for several minutes when tickets are checked, force-stopping, reopening, trying to access a ticket. It would be far more sensible to issue a PDF barcode ticket that doesn't require the buggy app to be open. And train your ticket collectors - nobody should be asked to get off a tram just because the app is poorly coded.