ThamesLink Railway

OnTrack Retail Ltd

About this app

Plan your train trips, book tickets, and get travel information effortlessly.
Download the official ThamesLink app and experience stress-free travel with our transparent pricing and reliable service.

With the ThamesLink app you can:

ENJOY ZERO BOOKING FEES: Buy any GB tickets directly through our app and pay no additional booking fees.

FLEXIBLE TRAVEL OPTIONS: Sign up for keyGo and travel seamlessly with Smartcards. Tap & go without pre-buying tickets. Track your journeys and manage your account easily.

LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts.

MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys.

ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away.

DIGITAL RAILCARDS: Save at least 1/3 on train fares with digital railcards. Easily renew online and never worry about losing your physical card.

Google Pay coming soon!

Ratings and reviews

Rip off ticket sales. By default a day return is sold as two singles, not a return, and that's around 25% more expensive than you need to pay. No data validation on whether the fare a customer is buying makes sense. Great for TL profit, bad for your pocket. Poor at delay repay refunds - you select your ticket and take the option for delay repay. You still have to enter all ticket info and provide a screenshot, ie the app doesn't use the data it has. Also fails on submission with error unknown.

Booked a monthly ticket for the wrong start date, wrong month, pressed a button on the app to get a refund that will be £5 admin fee, why? who's doing the admin. Why can't I just change the date in the app.

Can never buy the first time, always 'there was an error processing your payment'. Sort out your ridiculous app!

What’s new

App enhancements and performance updates.