ThamesLink Railway

OnTrack Retail Ltd

About this app

Plan your train trips, book tickets, and get travel information effortlessly.
Download the official ThamesLink app and experience stress-free travel with our transparent pricing and reliable service.

With the ThamesLink app you can:

ENJOY ZERO BOOKING FEES: Buy any GB tickets directly through our app and pay no additional booking fees.

FLEXIBLE TRAVEL OPTIONS: Sign up for keyGo and travel seamlessly with Smartcards. Tap & go without pre-buying tickets. Track your journeys and manage your account easily.

LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts.

MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys.

ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you need it. Travel with confidence knowing support is just a tap away.

DIGITAL RAILCARDS: Save at least 1/3 on train fares with digital railcards. Easily renew online and never worry about losing your physical card.

Google Pay coming soon!

Ratings and reviews

The app never works! It says you can buy monthly ticket and load it on to your Go key card in 15 minutes. But it never works! Every time I try this to save time queuing at the ticket office to renew my monthly travel card to work. It failed to load my money ticket and I get charged twice as I also have to buy a single ticket to get my train on time! And then sometimes it never loads the monthly ticket and when I ask for a refund. They said I have to pay a £10 cancellation fee!!!!

most of the time the app works well. when it comes to season tickets if you have a S-ticket there is not an option to update the photograph. on the journey alerts it would be helpful if you could select certain routes. when you create the alert, having a via or not via option would be so helpful. 95% of the time the delay reply function works brilliantly but on that 5% its a complete nightmare. when it does not recognise the journey you have made and all you get no help from customer service

It's bad enough being stuck on a train in a tunnel for several hours, but when I go to make a delay repay claim in the app, it completely forgets all details of the eTicket, requireing me not only add the ticket number and price, but also a screenshot of the eTicket (all of this is in the app, why do I have to this). Then it fails at the very end with an "unknown error"

What’s new

App enhancements and bug fixes