Doesn't work from another timezone App works fine in UK. But if you're in another timezone trying to book tickets for your return, the app seems to be using he system time instead of the schedule time. If you're in GMT+2 and pick a train at 1700, it puts 1500 in your basket.
Garbage App times out during purchase, end up having to call customer service in India to get £2.40 back, taking 10 mins to go through the process. Don't bother just buy a paper ticket and save yourself the hassle
Needs to support London travel cards The app handles rail cards but fails to allow for people who already have London travel cards when calculating fares. This can make a huge difference to the fares for trips in the south east. E.g Victoria to Gatwick £16+ full fare, £6 from boundary zone 6 (East Croydon). Otherwise the app is good and easy to use, but this omission could and should be fixed.
Confuses Advance and Off Peak This is a very good app let down by a serious misleading flaw. On the train list, a train is shown as "off peak" if Off Peak fares are available. Also, the cheapest available fare is shown - which is often an Advance. The result is that the Advance ticket (worthless if you try to use it on a different train) looks like it's an Off Peak ticket (useable on a range of trains). The industry penalises customers who confuse these ticket types. This app should aim to reduce that possibility.
Users, please be aware that the app charges more on each ticket. It's cheaper to order from their website! Seems a bit unfair really. Sorry
If only it worked! Ok up to the payment, then gives an error message. Brilliant when the only way to get a 50%discount is by using the app. Thanks To Express...for nothing!
New year, new app update and new powers:
Super power #1: Alchemy
Turn Paper into Gold. You can now refund paper return tickets in the app. (Mobile barcode ticket refunds coming soon).
Super Power #2: Super Style
A great designer (Milton Glaser) once said: “There are three responses to a piece of design – yes, no, and WOW!” To earn your wow we’re starting with better typography and an aligned colour palette.
Have a safe and pleasant journey.
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