Needs more work If you book tickets on the website it tells you immediately which carriage and seats, ie. Quiet Carriage seats 35 and 36. Booking through the app doesn't do that even though you put your preferences in 3 months in advance. Booked 4 seats using the app asking for a table seat & quiet carriage for the end of October, got neither, 2 of us are sat separate from the other 2. Won't book seats using the app again.
Was five stars, now three Normally a great app but I booked seats on my 3 hour train journey. My usual of two seats together in the quiet coach. Collected my tickets, no seat reservations. Now I'm stuck separated from my partner in a very busy, very noisy train carriage. Not pleased.
Sold me an incorrect ticket Ended up stranded in Newcastle overnight after paying £50 for a return journey that apparently doesn't exist.
Swoon? Am I also supposed to be 'surprised and delighted' by this app? Flip...
Couldn't download tickets Really bad experience - tickets wouldn't download even though app said they were - customer services by phone were unavailable for over 30 mins so had to buy another considerably more expensive ticket at the station as had to get to my destination. Will not use again.
The trainline app Prices Dearer than northern rail and virgin trains West coast apps...
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