Fails to allow for London travel cards when calculating fares. This can make a huge difference for trips in the south east. E.g Victoria to Gatwick £16+ full fare, £6 from boundary zone 6 (East Croydon). When an arrival time is selected, results should be scrolled to show the latest time rather than showing the earliest. Otherwise app is good and generally easy to use.
Only spent 2 minutes on this app and lost £10. Called customer service and they didn't want to help. Don't use this app!! I bought I ticket via this app and in my attempt to figure out how to get the mobile version, I accidentally clicked "refund", I don't think there was a confirmation page or if it was it was super unclear. It changed me £10 admin fee, I actually needed this ticket. Buy tickets directly, these guys won't help you if the app plays up :(
The latest version - along with the web site - has stopped allowing the booking of seats on an anytime return ticket. It insists on changing it to a fixed return if you try. Definite downgrade in quality and usefulness. I am currently standing without a seat because of this.ll
Doesnt show you the cheapest alternative routes that could save you some money and actually make this application really popular, thus still prefer talking to a train customer who would recommend cheaper routes. Furthermore, it doesnt allow you to add a coach card in the coach part of the app
The app used to be spectacularly helpful, but since upgrading it constantly displays the 'oops something went wrong' error message whatever you try to do (like searching for the next train!) regardless of whether using WiFi or Mobile Data. Come on guys you can do better.
I purchased a ticket from burscough to Manchester for £14.90. Unfortunetly all trains to Manchester had been cancelled for the day. This is clearly not my fault yet I was only aloud a partial refund of £4.90 because of some £10 admin fee. What aload of bollocks!! Never using again !!!!
We’re about to get ‘meta’ as the What’s New is what’s new. Yes, it’s new, it has emoji, we even drew a train (that moves!). We hope that makes you happy.
Back to the future
The app will now remember your last used tab, even after you’ve closed the app, this makes it easy for you to go back to where you started. Flux capacitor not required.
Have a safe and pleasant journey
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