It's a pity the popups detract from its usefulness: "No Internet" overlays the search button when not logged into public WiFi; Busybot displays over the arrival time - move it below or allow it to be disabled; "what's new" displays on every update - convention is to display this info in Play store, please I've not found it useful in the past year.
You app is broken I can't search for any train times let along buy a ticket without running in to an oops error everytime have to use the chitin railways app now to buy tickets
It's a scam. Do not purchase tickets here but use the website-> much cheaper!
Where do I start? I 'activated' my return ticket, which was an open return and when I got to the day of travel it had already 'expired'. That was only the start of my problems. Having held for customer services (almost 10 mins) there were clear communication difficulties as the Customer Service Agent was based in India. They then told me that there was nothing that could be done and I had to buy another ticket. I asked to speak to a manager, another 10 mins later I spoke to a 'jobs-worth' that said that it stated in the Terms & Conditions etc etc etc. I know that I made a mistake by activating the ticket but there was no allowance for this. He just said "under the Terms & Conditions" .... I had to buy another ticket when I thought that I was activating the correct one! I would suggest that you never use this company due to their abhorrent T&C's, poor customer service, lack of communication and total disregard of my situation. I fully expect a response at the end of this to say "We are sorry that you experienced...." but the damage is done and I will never use them again. Ridiculous policies and out-sourcing Customer Service to India has clearly shown that cutting costs and putting 'policy' before customers needs, clearly doesn't work. I will always book direct with the rail company now.
I use this app regularly as it is quick and easy to buy tickets compared to other options. It would be better if included Local Authority Concessions though (eg in West Yorkshire 16-18 year olds get half price LACON tickets), and maybe even an option for season tickets in the future.
The universal search universally doesn't work. I cannot choose other stations than the ones I had put in before the update.
One universal search
Good design makes a product useful, as Dieter Rams would say, it emphasises the usefulness of a product whilst disregarding anything that could possibly detract from it.
So our new universal search is our most useful upgrade yet, it combines our two search tools - Live times and Plan & buy into one, Universal search. We will always show you live train times and platforms if available wherever and however you search.
Have a safe and pleasant journey
Use our live journey planner to buy tickets, find GB train times & travel info
Ride with Uber for fast, reliable rides that are affordable and available 24/7.
Provide useful information for those who use the trains and stations of JR East.