Basic idea is good. Could use improvements Buying the ticket was easy, however when downloaded my E-ticket still required a 4g connection to be displayed. Had I had a less friendly ticket conductor I could have been made to buy another ticket because the app wasn't displaying it. Ideally a ticket should be saved to the phone so it can be used in any situation.
Latest update STILL hasn't changed back the ALL live train departures from a station Still not listening to your customers and feedback reviews about live departures? Sometimes I want to see ALL the departures from a station without adding a destination station. Previous updates removed that very useful feature, thankfully the National Rail app does provide it. Oh and please get rid of the annoying / useless (for trains without bookings) "Does this train have empty seats" pop-up. Stop adding unwanted features and restore the ones that your users want!
Tablet support would be nice The listing of journeys is good, but the app is clunky to use portrait on a tablet, especially with an attached keyboard. It also would not allow selecting delivery of tickets by post (only collect at station), so in the end I gave up and used Virgin Trains' website.
Expensive!!!! I just downloaded it and checked my first ticket...£184 with rail card,national rail online price BEFORE railcard discount, £111. How does that work? I understand that advance savings can't always be made but how is that a good endoresment for a rail SAVINGS site!! Ludicrous.
Live departures, poor refund rules there is not a way of seeing all departures... unless I am missing something? Also... customer service were unwilling to refund a ticket despite the fact your website allowed me to choose refund... won't now give me the money back and I am out of pocket by £160 as a result. Customer service based abroad by sounds of it...hard to communicate my situation. Would appreciate a number to someone in UK please. I do find the App is helpful though and I always used it until now.
Dodgy company Trainline scammed me into signing up for a £15 a month service. Very shady business would not use again.
Expensify & Concur in a snap
If you know what these are then this one’s definitely for you. Tap ‘manage my booking’ then ‘expense receipt’ and now you have extra funky buttons that give you pre-filled emails that’ll work nicely with your expense provider.
+ No scary clowns allowed to use this app for chasing purposes.
+ Definitely no 'dusty, back of cupboard, year old Haribo' should be handed out to kids.
+ No trains, living or undead, were harmed in the making of this app.
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