Latest update STILL hasn't changed back the ALL live train departures from a station Are you ever going to listen to your customers and feedback reviews about live departures? Sometimes I want to see ALL the departures from a station. This update has removed that very useful feature, thankfully the National Rail app does provide it. Oh and please get rid of the annoying / useless (for trains without bookings) "Does this train have empty seats" pop-up.
Poor recent updates I used your app mainly to see live running times for my current train and a connecting train (surely a pretty common use case). Before the updates, you could look at all departures from a station, but now you have are forced to put in a destination station, which means two interactions to get info that once was quick and easy to obtain in one interaction. Will be finding an alternative now.
Utter garbage Can't do anything on mobile app, so you try desktop and that crashes. Ring up and get put on hold only for operator to say the "system went down!" Totally incompetent from start to finish! Will never ever use this company again!
Total arse Takes you the longest route by default. Had my 5 year old stuck on a train for 3 hours in blazing heat when, if it had a "quickest route" function we could have shaved 45 mins of the journey. Pathetic app. AVOID!
Password field is wrong The mobile app only allows 8 characters for the password, in contrast to the website. So I can't use the app unless I shorten my password :-(
Poor Poor functionality around retrieving bookings. Screwed up multi sector booking requiring a visit to Virgin trains to manually get tickets. Unreliable.
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