2.21K reviews
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About this app

Save the app that could save your life – Emergency Plus.
In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers.
‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number.
When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself:
* Is someone seriously injured or in need of urgent medical help?
* Is your life or property being threatened?
* Have you just witnessed a serious accident or crime?
If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free.
The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone.
With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately.
what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.

Important – if there is no mobile coverage on any network, you will not be able to reach the Emergency Call Service via a mobile telephone​​.
Updated on
1 Nov 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and Device or other IDs
No data collected
Learn more about how developers declare collection
Data isn’t encrypted

Ratings and reviews

2.18K reviews
13 November 2020
The latest revision of the app looks OK on a 6.7" screen. On a 5.2" screen the wording of the location and the co-ordinates are on top of each other. The 3 words are too small to see. Trying to touch or to move the text to see it clearly has no effect. The only helpful thing is to touch the map - but who knows that? On the following screen, the address, co-ordinates and the 3 words are visible as they should be. The location on the map is not shown, because it is not centered, and is out of bounds of the frame. The 3 word system is smart, however, as I hold the phone, the words are changing constantly. This could lead to misunderstanding with the operator. Australia is a developed and wealthy country. It should adopt a system where the location of the phone is sent out on a touch of a button. Can't imagine a person suffering stroke being able to operate this app and read out anything correctly.
22 people found this review helpful
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National Triple Zero Awareness Work Group
26 November 2020
Thank you for letting us know we had a glitch, and sorry for this inconvenience. We have now fixed the issue. Please update to the latest version on the Google Play Store. Note that the app gives you the option to drop a ‘what3words’ pin by tapping anywhere on the map and relay these words to the emergency call taker.
Grahame Smith
26 November 2020
Updated version (2.24) now works fine. Thanks for the update The app is an important one that I think everyone should have on their phone. Previously I wrote "I have a Nexus 6P phone running Android 8.1. The old version of the app worked fine but the updated version says "Emergency Plus has stopped" I have uninstalled and reinstalled several times but to no avail. The app is a good app and I would like to see it work on my phone again or have some way of rolling back to the previous working version."
37 people found this review helpful
Did you find this helpful?
National Triple Zero Awareness Work Group
26 November 2020
Sorry for this inconvenience. We have fixed the issue. Please update to the latest version (2.24) on the Play Store.
A Google user