Spectrum gives minimal support by directing you to a different phone number when you call. Supplies that should be on auto send don't come unless you call and ask for them. Also the connection is slow far more than it should be. Other than those things, it's ok. 😑
Ever since Android updated to nougat the app has been horrible. Camera zoom is gone, camera lag is worse than ever and the app is slow. Spectrum is not even advertising the intelligent home now and my understanding is they want out and it shows via this app. They are not offering 24/7 live playback to new customers, if you had it already which I do then it stays but if you didn't you cannot add it. Let's go spectrum get this app working correctly for paying customers, it's not like you are giving the service for free.
Newest update makes the app work a little faster and also updated the thermostat page. To be able to record on the cameras, you have to call and set it up. Tried to setup the playback feature, but it's a separate feature. All in all, the new update is pretty nice.
Didn't work consistently, especially when compared to the iOS versions. I have to close and reopen at times to get the cameras to show up nearly every other time I want to use the app.
The video doesn't work on this. So to me its useless unlesd you fix it. Tried uninstalling it and stalling it and still doesn't work... Worked fine till the update.
I had to upgrade to a new phone, and got the Galaxy S8 Plus, and now the app no longer lets me access the camera live. It constantly says "contacting camera", and freezes....or doesn't work at all. It worked great on my LG G3, so to be totally fair I don't know for sure if it's the app or phone. I've uninstalled and reinstalled numerous times, force stopped it, cleared the cache, checked settings....nothing gets it to work. :(
• App enhancements
• Ability to create account from within the app
• Improved monitoring and messaging to better alert you of your system status
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