The app itself is not properly set up. In order to set up medications you have to start by setting alarms that are attached to the meds, versus being able to just add your meds one at a time and then add alarms as you wish. The other issue is that my first dose does not require a set alarm for the dose as the time varies daily. What does matter is that after I take the first dose, 3 hours after I need another and then following that three hours after the second dose I take a third. I was assured the app would do this by developers, and the app does nothing of the sort. It's a fantastic idea and the pill boxes are beautiful and well made, but the app needs to be redesigned in order to make the box usable as they are not able to be used with other systems.
Left a lot to be desired. At the moment it is totally unusable for me, because you can't track meds you take when needed and not after a timed schedule. Frustrating. It looks like you can't have silent alarms either which is NOT OK in many environments.
Can't add a pill box.. When plugged in charging.. Could have been more descriptive there. No vibrate alert? Just the beep?
I had a few setbacks....3 hours later....a few hints you might not find in the instructions.... Registering helped with the issues I was having with the app in terms of adding a new pill box. After that I struggled to choose a device to even pair with but upon opening the lid of the memo box it instantly went into pairing mode. In regards to the charging, it appears the blue light won't blink if it's charged up and this was an error on my part. I found this out by letting the device sit for a bit and then plugged it up again and the blue light came on. Note that it is a flashing light rather than a steady one. Overall the memo box and app are working perfectly now and I did a few tests to ensure this. I'm very excited to use this!
The chime is very irritating. Open the app: chime. Look at alerts: chime. Scroll through alerts: chime, chime. Go to main page: chime. Still haven't figured out why the chime is there but it is and is very irritating.
Can't separate up an account or add the pill box
1.New firmware available. Go to your Memo Box Setting to upgrade.
2.Help Center is now online. Submit feedbacks for professional assistance.