SyncUP DRIVE ™

T-Mobile USA

About this app

IMPORTANT NOTE: This app is compatible only with SD-7000T1.
For additional information about T-Mobile SyncUP DRIVE please visit: https://www.t-mobile.com/iot-devices/syncup-drive-connected-car

For further assistance with T-Mobile SyncUP DRIVE please visit https://support.t-mobile.com/community/contact-us/, reach out via Twitter to @tmobilehelp, call 611 or 1-877-746-0909.

The T-Mobile SyncUP DRIVE app helps you keep your family safe, secure and connected at all times. Get peace of mind about your cars and the people in them with T-Mobile SyncUP DRIVE.

NOTE: A SyncUP DRIVEOBD-II device, compatible vehicle, capable smartphone and data plan are required to install and use the T-Mobile SyncUP DRIVE app.

To check vehicle compatibility, please visit https://www.t-mobile.com/offers/syncup

T-Mobile SyncUP DRIVE provides the following features for customers:

WI-FI HOTSPOT
Access America’s fastest nationwide 4G LTE network* from your in-car Wi-Fi hotspot
• Connect up to 5 devices to your in-car Wi-Fi hotspot
• Easily manage your in-car Wi-Fi hotspot and modify network details like SSID and password

FAMILY SAFETY
Keep an eye on your loved ones without creating dangerous distractions.
• GPS enabled to locate your vehicles in real-time
• Check the location and status of multiple vehicles without contacting the
drivers
• Receive alerts when the driver or passenger are not wearing their seatbelts
• Create virtual boundaries to get notified when your vehicles arrive and
depart from common locations

VEHICLE SAFETY
• With real-time vehicle notifications about car trouble, T-Mobile SyncUP DRIVE works like a virtual mechanic to help keep your family safe.
• Know your fuel level**, battery voltage, and brake fluid levels before you hit the road
• Get alerts when your car’s battery is getting low
• Understand what’s wrong with your car so you can take action
• Quickly find nearby mechanics to get the help you need

ROADSIDE ASSISTANCE
Need roadside assistance? You will get 4 roadside assistance services you help when you need it.***

VEHICLE SECURITY
Help keep your car secure, even when you’re not with it
• Never forget where you’ve parked again with GPS location and Google StreetView
• Get alerted if your parked car has been bumped or disturbed or if your device has been unplugged
• Track your car’s real-time driving location if it’s been stolen

SMARTER DRIVING
Learn how to be a smarter, safer driver by analyzing your driving behavior
• Review your trips to understand how, when and where you drive
• Keep track of dangerous driving behavior like speeding
• Set speeding alerts to encourage safer driving

SMALL BUSINESS FLEETS
Easily monitor the location and status of up to 10 vehicles from your smartphone
• Understand the health of your vehicles in real-time so you can make smarter business decisions
• Empower your team in the field with in-vehicle Wi-Fi hotspots

*Based on download speeds
**Fuel readings and some other features are not available on all makes and models of vehicles
***Roadside assistance is not eligible for use on commercial vehicles. Terms and conditions apply.

Ratings and reviews

I've been using Verizon HumX for over 6 years, and I had no issues, plus a 100 Drive Score, i.e., no harsh braking, cornering, etc.. I'm not sure what is happening with Tmobile's SyncUP device/app but none of the events that have occurred since starting this device 2 days ago have been correct (not even the seatbelt buckled/unbuckled events timing is even accurate). Not to mention, the other issues I've already encountered, i.e., fuel pricing, fuel gage, inaccurate map location of vehicle, etc..

Delayed in everything but when car starts and when or nit you buckle your seatbelt.. that it has down. Also I recall reading at one point this app had a feature to correct back driving patterns such as slowing and acceleratimg too quickly. Maybe I just haven't triggered that feature but I would like to personally constantly have access to the SAME info that you guys collect off of it. And I've read the policies... uncluding data collection. Please provide options to see all driving stats.

This SyncUP account was transferred from a Sprint Drive. Sprint Drive was much more accurate and responsive. There was an actual figure of a small car that that was in real time that could be followed at all times as it moved on the map. I find that T-Mobile SyncUp is lagging in time and never very responsive. However, with SyncUP, I do appreciate the alerts for battery and engine health. Also, like the driver alerts come in helpful! YES. I would recommend, just not over Sprint Drive.

What's new

In this release of SyncUP DRIVE:

• Real-time Roadside Status Updates: You can now track the status of your roadside assistance request within the app!
• Numerous QoL improvements including onboarding security improvement, more accurate battery reporting, and bug fixes.
• Fixed crash experienced by some users of 1.9.0.

Thanks,

SyncUP DRIVE Team
[e-mail]