Protection 360 HomeTech

T-Mobile USA

About this app

Protection 360™ HomeTech lets you manage your protection plan, access live tech support and view your benefits for your covered home tech (smartphones excluded*). With this easy-to-use app, you can get the most out of your plan, including:

View your coverage details

Add and keep inventory of the tech you want to cover in your home

Step-by-step process to help you file a claim

Status updates on your repair or replacement

24/7 access to a live tech pro via call or chat to help you set up, connect, and troubleshoot your home electronics

Access to thousands of device-specific tips and tricks

This app is exclusively available for users with the Protection 360 HomeTech protection plan with T-Mobile.

*If you are looking to manage protection for your smartphone, please download the Protection 360™ app.

Ratings and reviews

It feels like they never tested the app before release. It's extremely hard to add devices. You can not view receipts after you add them, and Lord forbid you incorrectly add them, or there is an issue you can not make any changes to it once uploaded. The UI is slow and freezes fairly often, and I'm on an s24 ultra. The search function doesn't pull up results well and sometimes will show two of the same thing but not let you click it. I hope they do a ton of updates because right now,it's a mess

Keeps crashing every time I try to login. then when I try to chat with a rep, the screen takes up the area at the bottom where you click home, back or use AI and cannot touch the send button 10/20/25 cannot enter email address to login on the app. unable to access the items I've added or add anymore. when I can for support there is no option for customer service, only to file a claim, get status on a claim, or cancel plan. unable to get assistance on this app anywhere!

This is the worst app/service I've ever used. I'm trying to file a claim, says my password is wrong but I don't receive an email to reset password. It's been nothing bit issues since I've signed up for the service

What’s new

Minor UI enhancements and bug fixes.