Protection 360 HomeTech

T-Mobile USA

About this app

Protection 360™ HomeTech lets you manage your protection plan, access live tech support and view your benefits for your covered home tech (smartphones excluded*). With this easy-to-use app, you can get the most out of your plan, including:

View your coverage details

Add and keep inventory of the tech you want to cover in your home

Step-by-step process to help you file a claim

Status updates on your repair or replacement

24/7 access to a live tech pro via call or chat to help you set up, connect, and troubleshoot your home electronics

Access to thousands of device-specific tips and tricks

This app is exclusively available for users with the Protection 360 HomeTech protection plan with T-Mobile.

*If you are looking to manage protection for your smartphone, please download the Protection 360™ app.

Ratings and reviews

It feels like they never tested the app before release. It's extremely hard to add devices. You can not view receipts after you add them, and Lord forbid you incorrectly add them, or there is an issue you can not make any changes to it once uploaded. The UI is slow and freezes fairly often, and I'm on an s24 ultra. The search function doesn't pull up results well and sometimes will show two of the same thing but not let you click it. I hope they do a ton of updates because right now,it's a mess

they won't repair or replace any items. they will pay for the cheapest used or refurbished, somewhat comparable item, that they can find on Amazon or ebay. It is not worth getting this. It is a scam.

I gave them 1 stars because the apps not working i have a Samsung Flip and i had to call, After filling a claim i didnt think it would it could get worse, i was told someone will contact me, it's been 2 weeks and im still waiting !

What’s new

Minor bug fixes and UI enhancements.