T-Mobile Scam Shield

89.5K reviews
Content rating
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Apr 6, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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Ratings and reviews

89.5K reviews
April 7, 2022
Works, some of the time. The app will turn itself OFF after an update, and doesn't notify you that it did so. You just start getting a bunch of spam calls and unless you check the app, or turn off automatic updates for all apps, you will never know if it is still running or not. But even when it does run, it only catches about half of the spam calls I get.
190 people found this review helpful
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T-Mobile USA
April 8, 2022
We're sorry your app stopped running after an update. Rest assured that even if the app is removed, if you had Scam Block enabled it will continue blocking scam likely calls. If you’re still experience issues or need further assistance, please email us at CallProtectionOps@T-Mobile.com.
April 12, 2022
Seems to be blocking some calls, however, the same blocked call shows up 5 to 10 times on the log, all with the same time listed. In a previous review I noticed that in February your response to this was that you were working on it. After 3 months what have you done to fix this? It's very annoying. You want me to sign up for the premium service but you can't even get the free one to work. NOT!
170 people found this review helpful
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T-Mobile USA
April 12, 2022
We're sorry for this experience. This issue is being caused by how other carriers are processing the blocked call, which is something we can't control but are working to help mitigate. You can turn notifications off in the app if this issue resulted on multiple notifications. For support, please email us at CallProtectionOps@T-Mobile.com.
Luis M.
May 17, 2022
I get so many scam like calls, one after another one after another, constantly non stop, very annoying. but with scam shield, it detects every single one of them and makes me aware before I anwer those annoying calls. I really like the scam shield app and in the future I will upgrade for more protection. specially that is recommended by Tmobile. at no charge.
13 people found this review helpful
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T-Mobile USA
May 17, 2022
Hi Luis, we’re happy to hear the Scam Shield app has been protecting you from scam calls! Thanks for your feedback, we appreciate you taking the time to let us know what you think.

What's new

Verified Business Calls (VBC)
When available, VBC shows verified caller information from trusted businesses and why they’re calling
- Metro by T-Mobile now have full access to the T-Mobile Scam Shield app
- Updated User Interface
- Enhanced accessibility
- Improved response time
- Fixed issue causing app crashes
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID and subscription statuses
- Fixed issues for error messaging