T-Mobile Scam Shield

179K reviews
Content rating
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Nov 27, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

176K reviews
Tee Johns
December 6, 2023
Update*** great app but with the changes, reverse lookup only works with numbers called not texted nor voicemail calls not guaranteed. You cannot block numbers from voicemail that made it pass phone log. To add numbers you can only add from log. Update: its working but needs to upgraded. You can't copy calls to see if an important call was blocked erroneously. 2. If it is blocked by error, it has to be added to favorites which person may not be a favorite.
72 people found this review helpful
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T-Mobile USA
July 20, 2021
Hi Tee, we apologize for this experience. We would like to speak with you to better understand the problem you encountered. Please contact us at CallProtectionOps@T-Mobile.com so we can help with this issue. Thank you in advance.
Natalie Brown
October 3, 2023
Worst app ever. This app does everything except work properly. It's always freezing, glitching, never shows the caller. What's the point? All calls come unknown, new feature verified business calls but guess what none are verified. Calls come in , doesn't show on the call log. App freezes can't move it. Uninstalled and reinstall still doesn't work, force stop still doesn't work properly. App is useless garbage. 0 star 🌟 from me!
162 people found this review helpful
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T-Mobile USA
October 4, 2023
Hello Natalie. We're sorry to hear you're running into these issues. Of course, we'd like to help. Can you please contact us directly on the Scam Shield team so we can get some additional details and get this clarified or resolved for you. Please email us at CallProtectionOps@T-Mobile.com so we can help.
John Clifford
September 8, 2023
It works better than I expected. I appreciate the ability to either "block" a number when I'm sure it was spam or "send to voicemail" when I'm not sure. If they call again and don't leave a message or leave a spammy message I can block future calls, but if they leave a non-spam message I can return the call and mark it okay for future calls. This app saves me time and annoyance. As far as I can tell it hasn't made any false positive spam designations. Well worth it.
292 people found this review helpful
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T-Mobile USA
September 11, 2023
Hi John. We’re really happy to hear that you're enjoying your experience with Scam Shield. Thank you for your feedback, we appreciate you taking the time to let us know what you think.

What's new

Bug fixes