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So far i've had the same recurring issue, even reported the issue directly to token transit. I purchase through the GET agency, so single ride passes are $1.65. Despite having a strong internet connection, as well as money on my card, taking screen shots of myself activating the passes, and when they'd have a constant loading icon on the screen, and not activating, they haven't actually been helpful. It's very frustrating to use from time to time. Several passes failed to activate constantly.
30 people found this review helpful
The best thing that our local transit system has come up with for the customers in a very long time. Very convenient to use. However, I do wish that there was a way to transfer a ride pass to another person who has the app. I, also, wish that there was a way that you are able to activate your pass with wifi/bluetooth, then if you are using it at the bus stop but you don't have any internet connection, you are still able to use the pass?
19 people found this review helpful
Token Transit, Inc.
May 2, 2022
Hi there Tracy,
Thanks so much for reaching out.
We really appreciate you taking the time to leave detailed feedback concerning your experience using our app. I'm going to send this along to my team to see about including this feedback in future updates of our app. We do hope your experience with our app smooths out with future rides.
Barely functions. Bluetooth has not worked a single time and it's slow to pull up the manual screen, so you stand there blocking the bus line tryint to get it working. I use Bluetooth all the time for other things and have never had any issues. Almost everyone else I've witnessed use it has had the same problem. Then the app gets mad because "You can only tap once every 15 seconds." Why!? Technology is supposed to make things easier and faster. This is utter garbage.
55 people found this review helpful
Token Transit, Inc.
August 23, 2021
Hi Jared, we are looking into this. What transit agency is this for? Can you please submit a ticket here so we can gather more info? https://support.tokentransit.com/hc/en-us/requests/new