
DJ
I have constantly experienced issues using this app for SLO Transit. Every time I use it I have to hold the phone next to the scanner on the bus for anywhere from 5 to 10 seconds, much of the time it doesn't even scan. These issues completely negate the convenience of having an electronic bus pass, as it literally takes me just one second to swipe a paper pass.
30 people found this review helpful
Token Transit, Inc.
September 8, 2024
Hi there - Thanks for reaching out!
We would love to help you with this issue. Could you kindly follow up via our customer support email? One of our specialist will be able to get things resolved for you.
We look forward to hearing from you!
Alex

Misha Doctor
Responding to another review: Sometimes when I use the app to board and batt almost dead, I request paper to but some time. Two issues now are: on the QR screen, we need to see how much time is left on the pass & not current time. Plus the main screen that shows active pass, the time needs to be bigger in font (hurts the eyes to squint). Next problem is NO NOTICE of Free Ride Day. Wasted a day pass yesterday for nothing!! Some of us don't have money like that!
Token Transit, Inc.
April 24, 2025
Hi there - Thanks for reaching out!
We're happy to hear that you're loving the app and do hope to read your feedback soon in a review! Let us know if you have any questions; we are always happy to help.
Alex

A Google user
Our university switched to this, and it's honestly been a source of stress. I should have free busing as a student, but sometimes (especially in the cold) the pass won't load so the bus driver will accuse me of trying to fool him, and then I'll have to frantically find some cash at risk of missing class or not being able to go home. The physical version was so much more reliable. The concept is great, but I think more work could be done to make it less dependent on ideal WiFi conditions.
45 people found this review helpful