
Aimee Hall
I like the app. It is easy to use and I get plenty of invitations through email. I've participated in videos too, not just the quick surveys. Don't rely on it for a quick payout when you cash in your points for money though!! I was expecting as soon as my points disappeared for a pay out that cash would appear in my PayPal account. Highly disappointed in that. Other than that it's been a good experience.
3 people found this review helpful
Toluna corporate
April 23, 2026
We're sorry to hear that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com.

Matt Camou
Too good to be true. Took quite a few surveys, made a decent amount of points, then out of nowhere, I was logged out and couldn't log back in. Tried to reset password and had to contact them. They replied and told me my account had been untruthful in a survey or something along those lines. They kicked me out, was never able to redeem points for gift cards, I think it's somewhat of a scam. If they see someone earning quickly they may just shut down the account so they don't have to pay out.
41 people found this review helpful
Toluna corporate
October 24, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contactus.

Amanda Cooper
Quite disappointed. I had signed up for this app awhile ago, and it never had any surveys for me. So I quit the app, and recently I got an email asking for me to make an account. I went and since I had one already, I tried to sign in. Changed my PW twice and still no log in. Emailing doesn't work because they resolve the issue without making sure it's resolved. I wouldn't waste my time with this app. Not worth the frustration. No help from customer service at all.
26 people found this review helpful
Toluna corporate
August 18, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contact-us. Thank you.