I have order a 12 hole ocarina on 2017-06-16 at 17:18:18, with order number: AN17F16W4818-4FILVQ, but still order in processing mode and more over when I try to reach customer care Tomtop literally blocked me with trick. I think it is a fake site/app. And if it is not please deliver my product and make your customer service user friendly rather than being so hostile.
The deals are good but delivery is very poor. It's over 25 days now but I haven't received the product yet. My order ID is BN17D21E3913-R585F0, I don't know whether I'd even get my product or not. You don't get an option to track your order while other shopping sites offer the same for the convenience of customers. I tried to mail the customer support, but no reply yet. No option except waiting for an update from customer support. If the service remains same I'll never buy anything from this site.
Please reply to my mail. You guys have a fantastic platform to grow. Why are you spoiling it by setting a bad example of your services. Please look into my problem. I will change this poor rating. For god shake reply to my mails please.
Gave 1 star because there isn't an option to not give 0. Have given my details and messaged countless times to every email and "contact us" point available even after they replied to my first review and still had nothing back from them. AVOID TOMTOP AT ALL COSTS THE SAVING ARE NOT WORTH IT use WISH or GEEK instead same offers and delivery times but at least you get your items and replys from customer service
I have requested to cancel my order for that I have spoken with customer care representative and they told it was cancelled...however still it shows in processing... I have also sent emails for this and there is no response... Please cancel my order and refund it Order# AN17E02H3654-RW7BJ3
I ordered something from this store which was delivered broken, after several attempts of contacting TomTop to organise a replacement or refund they informed me they could not find my purchase order, despite the fact i gave them the order number generated by their website. Incredible disappointing.
1. Add new special offer features;
2. Support smartwatches;
3. Optimize the authorization of sensitive settings and provide instant guidelines for user to setup.
4. Optimize the relevant functions and services. Bug fixed.
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