Even when the game causes you to lose tons of money because of a game glitch, the Customer Support will NOT help you. Instead they will say "sorry, we are working on fixing things" in an automated message. It doesn't matter how much you spend, never any help. Never any reimbursement. Only "sorry". Stay away, I'm 7k gems from VIP 16, and 84m power player, and the Customer Service is TERRIBLE. The game is BUGGY, and causes you to lose money spent. Again, only "sorry" and that is it.
The bad side of this app is that it's a money pit. You'll have to spend well over a thousand$ and more to have any real power. there's no directory to help explain how things work. some of the products for sale suck, and if you're a newbie watch out!
Zero Support when you report issues. Cannot get the game to stay on long enough to do anything any more since the version 1.7.2. Update. So NOW I can't even submit a ticket to support. Thanks guys. Dollars down the drain. Don't download this game unless you wanna kill your phone. I've rebooted uninstalled and reinstalled and nothing helps. So after over a year and way too much money than I should have invested I'm uninstalling for good this time.
Customer support is terrible they don't really try to solve your problems they just give you a run around nor do they even try to compensate you for it being their fault for the frustration and time spent plus if spent a good amount of money on the game and they don't care at all just being greedy people that won't help you
Customer support replied to me saying, the techs won't do their job. Latency issues are too persistent. Yet they still introduce events. In turn, getting people to spend, but not getting much value, if any. I have sent 8 emails about being double charged. Sent screen shots, still no reply. Absolute joke. Aiming for full refund now through solicitor. STAY AWAY FROM THESE THEIFS. REVIEW WILL BE EDITED IF THEY RECTIFY THIER THEFT OF MONEY
Customer Support is terrible for everyone. No explanations of game play mechanics availible
-Introduced the Equipment Refining system so that players can refine their Equipment to get extra attributes they want.
-Added Refining Stones and high level materials to the General Enhancing Packages.
-Players now can use Gems to clear the Labor function's CD.