Waste of money! Bought this for my daughter for Christmas and it has been nothing but trouble from the very start. We followed all directions and even had to do a factory reset only for it not to work. Extremely disappointed i wasted alot of money on this when i could have actually bought my daughter something else that would have worked.
Love the house and all it's potential. But can't get the wifi to connect, even after getting customer care support (which I waited about half hr to connect)! Kinda defeats the whole purpose of excitement saying voice commands and a MAJOR DISAPPOINTMENT for my daughter and Christmas!
Crappie. This is such a piss off. Bought this for my daughters birthday and constantly gets error code 11 doors are not working. Yet they're fine. Can't even bypass and play with the rest of the features cause she won't shut up and continue. Fix this issue cause I'm ready to return for a refund and buy her something better for a whopping 400$.
When you finish the installe the WiFi is amazing, but really is very difficullt and frustrated. Then the house start to said that has error 18 error 2 ,ect. It's no allways. May if the application work in have better capacity. No give up bit you can to connect with work but can.
It sucks!!!! This Doll House cost way too much money for the amount of problems that I've had with it. Do not waste your time or money on this house! When it was working properly it was great. But that was short-lived!
So I was getting error 18 I called the number I got help from and associate you have to turn off my router for 10 sec, then press the reset button which is the silhouette of barbie button and put a pin button in the little hole towards the left of the house. You keep pressing the reset button, but take the pin out of the little hole. Then you wait until the WiFi and reset button turn on and let go. The dream house will now tell you it's factory reset. Then you have to uninstall and reinstall the app and go back into your account. Then you should be able to get in and play. Hope this helps since it's hard to find much help.
Updated troubleshooting guide
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