
Chris Rupp
App used to display upload/download rates. Now it doesn't; it just displays '--' where it's supposed to show these. App doesn't have bandwidth usage over time. App is supposed to give me weekly and monthly reports. Instead, it gives me NOTIFICATIONS that such reports are 'available', but then when I click the notifications and poke around in the app itself, such reports don't show/exist. I'm in the spot where they're SUPPOSED to show, I have the reports turned on / enabled, but there's a bug.
82 people found this review helpful

Thomas Bartman
This app is hot garbage. One of my routers was off-line, but I never got a notification. I went to the app and it said "all fine" and that it was connected to ethernet, although the light was red. I unplugged it, waited, refreshed, and it STILL said it was connected to the ethernet! The whole app showed 0 bytes of upload/download across the network. I deleted and re-installed the app, and now it says "everything looks good" although it shows no connections at all and no network activity
14 people found this review helpful

Michelle Ellis
This is the least supportive app. When I purchased one of their mesh units, they offered a good price for door locks, which claim to be compatible with the app. The app does not even list door locks as an option to add devices. support bot references options not offered on the app, unable to get to a live agent because the form they insist on having me complete doesn't offer an option for the frigging door lock. not recommending this to anyone. Very frustrating!
1 person found this review helpful
TP-LINK SYSTEMS INC.
March 2, 2026
I am sorry to tell you the door locks is supported on tapo APP, not on Deco; I wonder where did you get the information "door locks was compatible with deco APP"?