Simple Mobile My Account

11.9K reviews
Content rating
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About this app

Manage your Simple Mobile service anywhere, at any time. Download the Simple Mobile My Account app today and never worry about how to refill again.

This app also measures the network quality during calls in your service area based on your location. This allows Simple Mobile to continually work towards improving your call reception and network quality.

Additional Features:
• Purchase Airtime
• Add Airtime with a PIN Card
• View Service End Date
• Manage your Reserve
• Enroll in Auto-Refill
• Use a Widget to check your Data Balance
• Chat with Customer Support
• Create an Account and log in
• Edit your Profile
• View Transaction history
• Manage credit cards
• Refill for a Guest
• Find nearby Dealer locations based on your current location or zip code
• Enroll in Rewards, and get rewarded for every transaction.

Not a Simple Mobile customer?
Join today! Visit to learn more.

Simple Mobile from TracFone, a Verizon Company
Updated on
Nov 1, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity, and App info and performance
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

11.8K reviews
October 26, 2020
The app is just as frustrating as the Simple Mobile service provider, if that's possible. You are required to login every time you open it as if you had just downloaded it. Half the time it won't recognize the password entered, even if it is correct. Then will keep asking for login for everything you try to do in the app. Accessing My Rewards section is nearly impossible and once you get in, it will keep booting you back to Dashboard and login. Shop phones, add data and other options are hidden.
1,034 people found this review helpful
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Angel Berry
October 22, 2021
It won't allow me to login to the app or the website. The app worked great, up until the update, except it never lets me use my rewards points to re-up my account. It always comes up that there is an error. I have contacted customer service many, many times and when they try to do it on their end they get the same error. It's so annoying. What is the point of having rewards points where you can use them to re-up your account with air time if you can't use them anyway!!! Please fix the bugs.
902 people found this review helpful
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M Grant
October 21, 2023
Horrible Service since the Verizon takeover. Been a Simple Mobile customer for years, no issues until the Verizon takeover, had to buy a new phone, now unable to access my account or pay my bill online. I no longer get payment reminders, since unable to pay online, I wake up to no service and can't even call 611 to pay, NO service at all. I have to use my daughter's phone to call to make a payment. Haven't had time but will be switching carriers, Verizon sucks.
31 people found this review helpful
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What's new

Improvements to app stability and updates.