The app is great overall... My brother cant check his balance on his tracfone so i got this to help him... I have seen the reviews about people complaning that it doesnt update the widget right away or the app doesnt update right away. Tracfone left a thing in the app that actually explains why it gets delayed and that it cab take several days (which is understandable with prepaid phones). Great app overall!
Have had to uninstall and reinstall this app several times in last six-eight months-at last count, today's reinstall will be install #15. Today, I spent approx. 4 hours-no, I am not exaggerating-trying to work with customer serv. reps (about 8-10 different reps, today) to figure out why I can purchase plans, and use chat feature via Tracfone app, but can't login to see current balance. Apparently, I'm not the only one with the same issue, from what I'm seeing in the ratings stream. The Tracfone app is the only app on my phone having problems. Tracfone tech resolve? "You need a replacement phone." Really?? How about giving your support people the tools they need to figure out what the problem with the app is, and fix it.
Great tool for Tracfone customers. Never had a problem with it, except the Auto Refill date will not correspond to the actual renewal date unless you sign up close to then. It might be fixed by now. Don't know? Customer Service is excellent. Always knowledgeable and helpful. Great discounts, too.
The people complaining probably have old outdated slow phones. I've had Tracfone for 15 years and never had an issue. This app works perfectly fine, you people are just stupid.
Awful. Won't let me sync my account. The customer service is incredibly terrible. The app is awful. This company is awful. Find a different carrier.
Not happy. No, do not want you to make & manage my phone calls. Or anything else. All I wanted to do was see my remaining time easily. Used to be able to do that. Now you ask too much. Uninstalling.
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