
Taylor Orona
Very deceptive, really. Ive used this app for over a year. And its always the same, if you want to check your rewards balance , great! If you want to see your payment history, no problem! Also, yoy can change your payment method, make a payment, add extra data, etc. BUT IF YOU JUST WANT YOUR ACCOUNT PIN so you can change carriers, now therein lies the problem in order to get THAT info, NOW its 2- step verification. Then texts you a #, but after plugging it in, the "verify" button is now gone.
453 people found this review helpful
TracFone Wireless, Inc.
November 10, 2023
Hello! We're sorry if you're having this issue. Let us review your account and make this right for you. Please contact us at https://www.tracfone.com/support/contact-us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Redje

Terris Watkins
- Flag inappropriate
- Show review history
Not really happy about why I cannot get back into my account currently. Even though I haven't changed my account password whatsoever, it will not let me login. I've used my Serial Number, email, and my phone number, and none of them have worked. I've even uninstalled the app and reinstalled it again and it failed. I haven't had this issue in the 7 years I've had an account and this is making me very unhappy.
16 people found this review helpful
TracFone Wireless, Inc.
November 5, 2023
Hi, Terris Watkins. We're sorry for the issues you encountered with the service. To further assist you with your issue, kindly contact us at https://www.tracfone.com/support/contact-us or text PASSWORD to 611611. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Katherine

Ivan White
- Flag inappropriate
- Show review history
Most excellent and very handy. I am very pleased with this app.. Thank you.. Something happened. The TracFone app does not work at all half the time and always when I need it. Uninstalling and reinstalling does not help. What could be wrong???? I never had any problem before. YOU need a new app that works and we do not need excuses for this either, TracFone is great for excuses. I am a retired priest and computer tech and I know when something is not right!
21 people found this review helpful
TracFone Wireless, Inc.
December 27, 2023
Hi Ivan. We're sorry if you're having issues with our app. To further assist you with your concern, please chat with us at https://www.tracfone.com/support/contact-us. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611. ^Lea