I have used this app for years and it has Never worked properly. It only does one thing and it does that poorly. You press refresh and 95%of the time it fails to display remaining text data voice minutes and gives the annoying "Not currently available". It's been broken so long I suppose it will never be reliable.
I don't like this app at all. I use to be able to see the remaining balances for talk, text, and data back then, but now ever since Jan. 2017 including in the updated website, I still don't see those remaining balances. What's the purpose for this app, if you can't find what you're looking for. You'll need to find someone who can actually fix this problem or close this app down, period. Also, I have called customer service about this problem before, and some of them talking like they don't know what they're doing, which is the obvious, because the problem is still there. You'll need to find a better solution to this.
I don't have a technical problem with the app. That being said, I do wish tracfone would let you purchase the $10.00 for 1 gig data from the app. Hate going to the computer and logging in and purchasing it there. Sometimes I am not near my computer to purchase it.
Tracfone has been a nightmare for me since 11/2017 .Trying to get the service you pay for works initially,but for me 11/2016 started being lousy. Not receiving texts, unable use minutes .
This app sucks! First of all, you shouldnt need an app to tell you how many minutes and texts you have left. That information should be displayed on the home screen, just like the older phones. Second, internet connectivity i HORRIBLE
So, they fixed it so that it was working as it should, but now every day I get the "Oops! Something went wrong!" message with the blank white widget. (I had uninstalled and reinstalled when I saw that a new version had been released). The only way to wake it up is to go into the regular "My Account" app (not the widget), log off and then log back in. It seems the app\widget disconnects from Tracfone after a time even if you have "stay logged in" selected. This is REALLY annoying. Edit: Well, I changed phones (BYOP) and downloaded the latest version of this and all of the problems persist: Every day the widget falls back to "Oops! Something went wrong!". I just want to be able to look at my home screen and see what I have left. Why is this so hard for Tracfone to get right?
Reliability and performance Improvements. Bug fixes