
M J
Just transferred all content to a new cell, but couldn't call out or text. Automated device said 4 different times, it was activated. Finally pressed CHAT in this app & got a brilliant Cust Serv rep (Rinaly) who was fantastic. He thoroughly checked out my phone & Activated it, as it really was not Activated like automated thing said. He gave very detailed instructions to follow while he waited for me to complete. Been a TF customer for years & am so grateful. Thank you.
3 people found this review helpful
TracFone Wireless, Inc.
May 18, 2025
Hi, M J. Thank you for your loyalty throughout the years! We're always working hard to improve the app. Thanks for your download and feedback. ^Franz

Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
4,095 people found this review helpful
TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank

Frank Jastr
Tracfone went from OK to worse since Verizon bought them. It has been terrible trying to add data or texts. I don't use or want a monthly plan. It became difficult to use Tracfone's online site, and this app is hit and miss, too. Their customer service personnel are friendly and helpful, but I just want to easily use their site or app to add texts or data when needed without problems. A long time customer.
658 people found this review helpful
TracFone Wireless, Inc.
August 6, 2024
Hi, Frank Jastr. Sorry for the inconvenience that you have encountered. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Aira