I have used this app for years and it has Never worked properly. It only does one thing and it does that poorly. You press refresh and 95%of the time it fails to display remaining text data voice minutes and gives the annoying "Not currently available". It's been broken so long I suppose it will never be reliable.
Love being able to check on account info via app BUT.... damn app takes hours to update, most of the time. Ill hit the reload button on top right and Ill sometimes get updated info within 5-10 mins but most of the time it takes hours (2+) and thats only if I get on and tap the reload button every few mins. Ridiculous. Otherwise, very helpful app!
This app has never worked properly. It rejects my logins but on the website I log in on the first try. This app just does not work correctly and each update seems to make it worse. Just start over with new coders. When the webpage works better than the app, why would I want to use it? There is no benefit, only frustration.
I don't have a technical problem with the app. That being said, I do wish tracfone would let you purchase the $10.00 for 1 gig data from the app. Hate going to the computer and logging in and purchasing it there. Sometimes I am not near my computer to purchase it.
The serial number for my old cell phone is now on my new phone so I can't get my minutes. I've made 4 calls in 2 days and everyone says, "we are working on it." When I log in on the computer, it shows the correct serial number of the new phone and the minutes, etc. But no one can get the old serial number off the new phone. My account shows "Inactive."
Tracfone has been a nightmare for me since 11/2017 .Trying to get the service you pay for works initially,but for me 11/2016 started being lousy. Not receiving texts, unable use minutes .
Reliability and performance Improvements. Bug fixes