Trane BAS Operator

3.3
229 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Check your building’s HVAC system to see the status, make adjustments, respond to hot/cold calls quickly and get more done in your day.
The Tracer BAS Operator works with the Trane building automation system controller: Tracer SC version 3.6 and higher. The BAS Operator is fully integrated with Tracer SC – just log in to view your building!
The Trane BAS Operator Features:
Manage Alarms
• See the active and historic alarms in your system, their severity and what generated the alarms.
• Acknowledge new alarms and add comments for others to see
• Keep the alarm log tidy with the delete alarm functionality
View Status
• See what’s happening in spaces, with equipment and entire systems.
• Built-in graphics for easy to read status, at a glance, including animations.
Take Action
• Respond to hot/cold calls by adjusting setpoints, overriding equipment and occupancy.

A feature of BAS Operator is it remembers the connection information for your connected devices. This is very helpful! However, when Updating to a new version, do not Un-install (or delete) the old version. Doing so will erase the device connection data.
Updated on
Jan 22, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.3
215 reviews
Thomas Chadwick
February 16, 2024
This app worked great with my Galaxy S10. New phone (S23) works fine for a day. Next day, won't connect to any sites at all. App appears to still be logged in to the server (Based on the "Trane Connect Access Log Out" dialog under the vertical ellipsis at the top of the page). Have to uninstall and reinstall the app and everything works again for a day or so. Weird thing is when I reinstall, all my sites are still there and connect immediately.
Did you find this helpful?
Trane
February 19, 2024
We would appreciate if you could specify a more detailed account of your issue and internet connection information here: https://tranedigital.zendesk.com/hc/en-us/requests/new (including screens captures - where applicable). Thank you.
Lawrence “Tous” Toussaint
March 14, 2024
Works great for 1 day. After that day, it appears to be logged in but when I select a system, it takes me to a login screen for that particular system but does not give text boxes to input login credentials for remote access.
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Trane
March 15, 2024
Thanks for your feedback, please clear your data and cache for your phone app by going to your phone settings. If that does not work, please specify a more detailed account of your issue and internet connection information here: https://tranedigital.zendesk.com/hc/en-us/requests/new (including screens captures - where applicable). Thank you.
Marcus Penny
March 16, 2024
I have to uninstall and install every time I open the app in order for it work. It's such an inconvenience. Very unhappy. This system is way too expensive for these issues.
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Trane
March 18, 2024
We apologize for the troubles you've had with the app. Please specify a more detailed account of your issue and internet connection information here: https://tranedigital.zendesk.com/hc/en-us/requests/new (including screens captures - where applicable). Thank you.