Most useless and Helpless process Used a 24HR service to transfer funds. No update for 24 hrs and after 24hrs they requested to provide documentation. After providing documentation they claimed funds wi be available after 3-5 businesses days at receipt. Now after cancelling transaction they claim funds will be available only after 5 business days at origin. Is this a money racketing scheme. I have provided required documentation in my earlier transaction now they are asking again. 4 of 4 my transactions are random selected for security.
With my experience, the first few transactions are the ones were very slow! I think it establishes the sender and the receiver and the bank. I have had issues of delay for my first 2 transactions and there were customer care calls asking details about the money send etc. However, my last few transactions have been easy payouts directly to the bank, and the fee is less than most agents!! So thumbs up!
On time fund delivery Am using transfast for long time and didn't had a single transaction failure or customer care issues. Another beat part is NO transfer fee even below $1000 transfers. So far, am very happy with the prompt customer support and on time delivery.
Loved it I am using this service from 6 months.....what a great service..Money received within 2 hours via bank transfer to india.i never faced a single problem. Love u Transfast....
For a long time I was happy with TransFast but lately their customer service is a joke. I made a transfer paying the FASTRACK fee to make the funds available instant to 24 hours on Dec 15, 2016, next day I called them about the issue since passed 28 hours and the funds were not credited to the recipient account and they told me to hold on to the end of business day, I asked them why if I paid for 24 hours service not for a business day service, anyways the end of business came and still the same issue, I have been calling them since Dec 16, now on Dec 20 the funds still not available and they just tell me they have escalated the issue but not providing me any other information, refund, or anything that can make me feel or think they care about me or my money. This is the last time I use TRANSFAST to transfer my money.
Worst service - not reliable Worst service .. they changed my transfer from fast track to value + , without my confirmation . So they are not reliable
- General fixes and app improvements
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