1.52K reviews
Content rating
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About this app

Travelers Mobile provides Personal Insurance customers with a streamlined mobile experience.

Use this app to:
• View and download your Auto Insurance cards
• View and make payments
• Enroll and manage an automatic payment plan
• View your Personal Insurance policy documents
• View detailed coverage and policy information for select auto policies
• Change your document delivery preferences
• Report a claim
• Get roadside assistance
• Contact your claim professional
• Link all your Personal Insurance policies to your user ID
• Log in using fingerprint authentication on select Samsung devices that support it. Enable it in your Profile after logging in.
• Link to log in to our full website for additional services
Updated on
Jul 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Financial info
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.46K reviews
A Google user
February 22, 2020
The app used to actually work a few months ago, but around January I noticed that nothing in about my account would show up. No claims or due dates for payments and even my policy wasn't showing up, insurance cards aren't available through the app for me either. It isn't really that big of an issue for me because I have regular access to a computer, but this problem renders the Travelers App useless. This might just be an individual problem but if a fix could be issued that would be greatly appreciated. Otherwise I'll just use the browser and delete the app. Thanks.
157 people found this review helpful
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The Travelers Indemnity Company
February 4, 2021
Thanks for your feedback. We apologize for your previous experience but are excited to share that we will soon launch a redesigned mobile app to provide a better experience and more capabilities! If you’d like to learn more or share additional details about your previous experience, please reach out to us at customercommunications@travelers.com
Anne L
October 10, 2022
This app doesn't record accurate driving miles nor the actual stats. I called multiple times for help regarding these issues. I followed all their instructions and it was never fixed. I wasted gas driving over 1500 miles and the record only showed less than 100. The app also showed driving errors when you weren't even in the car! This app is a joke. You never will get a good score.
94 people found this review helpful
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The Travelers Indemnity Company
October 12, 2022
Thank you for your review and we apologize for your experience with the IntelliDrive App. If you would like to send us your policy number and any additional details on your experience to picustcomms@travelers.com we would be happy to look into this. Thank you for choosing Travelers as your insurance partner.
Tj Redbeard
March 18, 2021
What the heck happened to the app?! I use to be able to view my insurance CD cards without having to log in now I can't save them to my phone for quick, easy access. Plus, the app doesn't rotate, so when I do try to view the card, or show it for proof, I have to zoom in to read anything! What the heck?! This needs fixed ASAP! UPDATE 3/18/21: A month later and still no ability to save ID Cards to device for viewing offline & you still have to pinch & zoom to view the dang cards!
125 people found this review helpful