Travelers Mobile

The Travelers Indemnity Company

About this app

Travelers Mobile provides Personal Insurance customers with a streamlined mobile experience.

Use this app to:
• View and download your Auto Insurance cards
• View and make payments
• Enroll and manage an automatic payment plan
• View your Personal Insurance policy documents
• View detailed coverage and policy information for select auto policies
• Change your document delivery preferences
• Report a claim
• Get roadside assistance
• Contact your claim professional
• Link all your Personal Insurance policies to your user ID
• Log in using fingerprint authentication on select Samsung devices that support it. Enable it in your Profile after logging in.
• Link to log in to our full website for additional services

Ratings and reviews

The app stopped working months ago. I can no longer log in, which is extremely inconvenient. All 3 of my sons have the same issue, so I know it's not my phone. Thought it would be fixed by now, but it's not, and I see this has been a problem for others for YEARS. I'm about to switch insurance, they can't provide a working app and their customer service is bottom of the barrel. Edit- The policy number has nothing to do with the app not working properly. The app needs to be fixed.

The app used to actually work a few months ago, but around January I noticed that nothing in about my account would show up. No claims or due dates for payments and even my policy wasn't showing up, insurance cards aren't available through the app for me either. It isn't really that big of an issue for me because I have regular access to a computer, but this problem renders the Travelers App useless. This might just be an individual problem but if a fix could be issued that would be greatly appreciated. Otherwise I'll just use the browser and delete the app. Thanks.

The app is straight up broken. Every time I try to make a payment it keeps, spinning, kicks back, and repeat for a total of 3 times. Before getting a prompt saying there is a problem on their end. Its been like this since January of 2025. I ultimately had to go to the website and make a one time payment so it would go through. And have coverage. The App also runs very slow.

What’s new

New in beta this release:

- Minor bug fixes
9.1.0 - 52525