
Kellie
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I've always liked this easy-to-use app but for the last couple of weeks I haven't been able to sign in, rendering it useless. I miss being able to use it to check in, especially, along with the calendar feature. Additional: When I try to log in it says I have the incorrect email or pswd but I can access my online account just fine so that is not the problem. I have tried resetting the pswd and I also uninstalled/reinstalled the app but that didn't fix it, either. Thanks for the help!
6 people found this review helpful
Hi Kellie, this sounds like the app isn't connecting to the Gym database correctly, are you able to see what the app says if you try to use the get my login option instead of just trying to login. If it looks like it's still not working from there I would recommend checking in with the Gym as it sounds like that might have a setting turned off

Dale Ferrel
I spent at least 15 minutes trying and retrying to create an account just for a day pass. when I finally got to the end (3rd try) there was no submit, continue or any other direction to complete the process. Complete waste of time total POS. By the way, why is suburb a required entry? I don't live in a suburb, why force me to make something up?
Hi Dale,
We apologise you haven't had a great experience with the app. We do review all feedback we receive and appreciate your comments. I've passed on these thoughts to our development team for review, and to see how we can continue improving the experience.
Thanks

Adam
App locked me out for no reason saying too many login attempts (I just opened the app and am usually already logged in), had to leave the gym without being able to get in. support line was useless
Hey Adam, sorry to hear you were having login troubles. If you email our support team and let us know the address you were using and the gym you belong to we can take a look at what's going wrong for you. Our email is help@gymmaster.com. Chat soon