
Kellie
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I've always liked this easy-to-use app but for the last couple of weeks I haven't been able to sign in, rendering it useless. I miss being able to use it to check in, especially, along with the calendar feature. Additional: When I try to log in it says I have the incorrect email or pswd but I can access my online account just fine so that is not the problem. I have tried resetting the pswd and I also uninstalled/reinstalled the app but that didn't fix it, either. Thanks for the help!
5 people found this review helpful
Hi Kellie, this sounds like the app isn't connecting to the Gym database correctly, are you able to see what the app says if you try to use the get my login option instead of just trying to login. If it looks like it's still not working from there I would recommend checking in with the Gym as it sounds like that might have a setting turned off

Mike Neumann
Hi, since about 9th March I only get a black screen when logging into the member portal app. I have tried uninstalling and then reinstalling many times without success. I had the latest version of the app. Can you please advise.
1 person found this review helpful

Iain Byrne
the app is fine, but you guys gotta sort out your billing system. A payment failed, and the process to make a payment is very flawed. Add the option to change payment methods or something.
While we are working on improvements for billing many options are restricted based on the billing provider used by certain gyms or facilities and so some of this is outside of our control but we have a few updates in the works to try and make the process from our end smoother.