
Kellie
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I've always liked this easy-to-use app but for the last couple of weeks I haven't been able to sign in, rendering it useless. I miss being able to use it to check in, especially, along with the calendar feature. Additional: When I try to log in it says I have the incorrect email or pswd but I can access my online account just fine so that is not the problem. I have tried resetting the pswd and I also uninstalled/reinstalled the app but that didn't fix it, either. Thanks for the help!
6 people found this review helpful
Hi Kellie, this sounds like the app isn't connecting to the Gym database correctly, are you able to see what the app says if you try to use the get my login option instead of just trying to login. If it looks like it's still not working from there I would recommend checking in with the Gym as it sounds like that might have a setting turned off

Dale Ferrel
I spent at least 15 minutes trying and retrying to create an account just for a day pass. when I finally got to the end (3rd try) there was no submit, continue or any other direction to complete the process. Complete waste of time total POS. By the way, why is suburb a required entry? I don't live in a suburb, why force me to make something up?
1 person found this review helpful
Hi Dale,
We apologise you haven't had a great experience with the app. We do review all feedback we receive and appreciate your comments. I've passed on these thoughts to our development team for review, and to see how we can continue improving the experience.
Thanks

Corey Parchem
If you have your password saved in the app then change it, when you open the app it'll immediately lock you out for 20 minutes because there were "too many failed login attempts" because the app can't recognize that it's getting automatic pings
Hi Corey,
Thanks for flagging this, I apologise you're having trouble with the app. I'll raise it urgently with our development team to look into now. If there was any additional information you'd like to share, please do send it through to support@gymmaster.com.
Conor, GymMaster