
Sining Yeoh
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I've tried opening a Triodos account twice over the years. 1st time, app insisted my face didn't match my ID, which I've never experienced elsewhere. 2nd time, there appears to be no option to use my eVisa as my ID (as the app insists on an expiry date for my residence permit - my ILR has no expiry!) and it doesn't accept my foreign passport as ID. Calling customer support the 1st time didn't help at all. I'll try to call one more time but this is so much effort with no guarantee of success.

James Broomfield
The app has always been a bit behind other banks. The latest redesign has helped but it seems now that every single online purchase (including car parking charges of less than £2) need to be authorised through the app. This is annoying and unnecessary.

Phil MacDonald
unfortunately doesn't work for business banking - and the in-browser online banking is very patchy and often doesn't show information. Very tough to recommend.