Good App. Dealer's do respond when you submit a request and usually within a few minutes to a few hours. The price breakdown point chart is a great tool. the down side, about a third of the time, I get the please return later because it's not working message. The layout is not very intuitive. Layout changes depending on how you get to a car you like. Also, not always able to save something you like for later.
The new car sections is really frustrating, they call and send you emails with great prices and when you show up, the salesmans tells a different story. This happened at 6 different dealerships. I was so frustrated I realized I don't need to buy a car. All bait and switch.
Most cars on here are fakes. I'm in California and every dealership that has a car at a great price, is a lie. They are trying to get you to go to their dealership and sale you a different car. The old bait and switch. True car doesn't do any kind of regulation, just a waste of time trying to find a car at good price.
1 - could never get the app to synchronize with my desktop. 2 - Giving TrueCar my info caused me to get a barrage of phone calls and emails from dealers trying to sell me a car. I think I have received 4 calls from one dealership and three from another. The emails are from the dealership and Truecar itself. Must have a dozen of those in the last 24 hours. I truly regret giving Truecar my info and will be closing my account.
Classic bait and switch! Price quotes can be enticing, but then, the dealers don't actually have the cars in stock? Also, use a secondary phone number (Google Voice) because you will be getting lots of calls and texts.
Update: Received initial contract from then asking me to email them. Send them an email and have not heard from them again and the issues had not been resolved. Original: The app is fine but has an issues with car manufactures that build upon the package levels. For example, on the 2018 Genesis G80 3.8 when selecting the ultimate package it deselects the premium package that is required and calculates the price incorrectly.
Version 10.3 of the TrueCar car-buying app is here! Take TrueCar with you to the dealership to browse, select, and save on your car or truck.
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• Get multiple competitive offers on pricing on the vehicle of your choice.
• Connection to a TrueCar customer representative to answer any of your questions. We're here to help you understand how TrueCar works!
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