TruGreen

TruGreen LLC

About this app

Manage all your lawn care needs on the go with the TruGreen mobile app. You’ll be able to access, update, and provide feedback on all of your TruGreen lawn services in one convenient place – no more phone calls needed! Real-time notifications will keep you informed of your specialist’s ETA before they arrive, and their progress after the visit. To sign up, you’ll need your TruGreen account number from a previous bill or email communication.

Account summary
• View your lawn programs
• Access account history, service dates, and tickets
• Provide feedback on the visit
• Get notifications on your specialist’s progress & track their ETA

Add a service
• Browse and purchase services to complement your current plan(s)


Billing
• Add a new credit card or ACH account
• Pay your bills
• Sign up for EasyPay or PrePay billing and save
• View past payments

Update Your Profile
• Update your preferred email address and phone numbers
• Manage communication preferences – switch to email or text service notifications
• View PDFs of documents regarding your TruGreen services

Contact us
• Call or chat to get support from a representative

Ratings and reviews

This app is surprisingly bad for as much effort as is likely being spent on it. There's more focus on making everything seem "pretty" than on actual functionality (e.g., the animated leaf icon while you're waiting for everything to load). You can't even get a receipt right after making a payment like you can on the website. Also, I can't figure out how to remove the original (now outdated) credit card I used to set up the account, if that's even possible using the app.

It seems like a nice app, with helpful features. But in my first several uses, it has not been intuitive, some features highlighted in the screenshots don't seem to be available, and it seems more focused on selling additional services than managing an account. I'm glad they have it, and I'll continue to use it, but I hope they can make it more user-friendly.

One star is way too generous. I was directed to this app by a sales rep to determine the time a technician would be arriving. UNFORTUNATELY that is no where to be found!! I tried setting up text notifications, put in my cell then selected push + text and an error occurred. I checked and the cell number had been cleared out. Waiting for an update to the app soon or it along with the service will be history!

What's new

Customers can now use our app to confirm a desired service date, and enjoy more flexibility in rescheduling options.