Horrible customer service. Unfriendly user interface. Very confusing requirement for driving license. Don't waste your time with it.
They give you a promotional code to get you to sign up but there's no place to enter it before you make your booking
Prices are high , parking places were taken for the sake of Ubeeqo inn our neighbourhood without even consulting the residents
I decided to try Ubeeqo after seeing an ad and a promotion for a first time ride. The promotion was £20 off for new customers, with the code FACEBOOK20. I enetered the code when I signed up, and proceeded to take my minicab ride in the app, only to find that I was still charged the full amount without any discount. After contacting customer services, it looks like the code was only meant for car hire - this wasn't made clear in the ad! And all they could offer was "We aim to make this clearer in current and future promotions". Also, in London, they only have Addison Lee as a minicab partner at the moment. So you're better off just using the Addison Lee app - and first time customers can get a discount off their first ride there!
Booked a car for the day and they cancelled it 30 mins before pickup. It's a weekend so there is no way for me to make other arrangements for a family birthday. Will never use Ubeeqo or Addison Lee again
prices are very high, I checked for journey from stoke newington to seven sisters it cost £19 are you kidding me that's literally a 5min drive, a bus would take 10mins which is £1.50 I'll stick to the bus thanks
Improved timezone management
New "My Booking" page
Improved address management for UK users