I was in ortigas waiting for my uber toyota vios vy9077. I sms him to pick me up in taxi bay lane. While he was in sm megamall. When he was neared to my place i was surprised he didn't went to the place i told him and he send an sms that he will go in bus lane. And i replied its ok we will cross and go to bus lane. And then my wife saw the car and he didn't stop for us. He said he is not allowed to pick up in the bus lane. From the very start the place i sms to him allowed to pick up passenger. So surprising he was late and didn't follow the pick up point and he canceled our booking and i need to pay 100. Why do i need to pay? It wasn't my fault... It is not worth it!
Hey!! I have had a really great experience in Uber all these days. I really love your services. But I feel u should do something to help the driver identify his customers. Just today I booked a cab and even b4 I got on I received a message dat I was on my way. Only then I found out that the can had picked up another person instead of me.if I hadn't noticed I would have missed my cab. Please do look into this issue soon.
I had been looking forward to the ability to add multiple destinations. Finally it was added to the app only for it not to work on my phone (Moto G4). Once you click the + button, the confirm pickup button disappears, and does not return, no matter how many destinations you add. So I'm back to the old routine of submitting one destination, then changing to the next 30 seconds before arrival.
I love this service, but the app could be improved. I don't like that when I schedule a ride, the app shows me one price but that the actual price can be totally different from what you expected, based on surge pricing. I think there should be a way to guarantee a price limit. The app is terrible at estimating arrival time when there is traffic. Also, Uber should pay drivers much better, at least in Mexico, by taking less commission.
Drivers need to be taught about safety measures.. specially I see drivers on call for most of the time I take the ride in Hyderabad..I take pool on a daily basis to my work..that is a dangerous step..secondly drivers cancelling trip after asking the destination is highly unacceptable,their strategy is to wait for 5minutes or more making them eligible for cancellation charges and asking us to cancel, in turn customer get fleeced as we are charged for the cancellation.. above cases are becoming rampant in Hyderabad
Please, remove rating from the profile. It's really frustrating when you see how it's going down for 0.01 and you don't know why. You was in time, polite and so on. And you trying to guess - what is wrong with me? Distance was too short? Or I told something wrong to driver? Or, maybe, he did it because of bad weather or mood.
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