Too many changes that are not allowed
I needed a ride fast to pick up my child after dark, I got the app fast but picked 'select' thinking it was the fastest... when ride was 22 min away... driver explained I had picked the 'fancy car' choice, he was so kind and cancelled, but I could not, not, not reselect for UberX no matter what I did... one hour later a 'select' driver showed up... meanwhile my child was waiting... App did NOT explain the difference between choices.
Hi this is very sorry to say that this app is really frustrating me instead of being a regular user . I am not able to login my id and due to this I am not able to book my ride. I tried to reach uber customer service but they are really not helpful at all. They are not giving any solution so that I can use my id and get the benifit of uber service, but their customer service is too bad to help. I am still waiting to get a valuable feedback regarding my id so that I can use my id and I can book my ride. Please try to help me .
1st time I had booked car for Pune, Booking was Done. Your driver refused to go to my destination. And he told me plz cancelled this trip from your mobile app and booking again!!!!!! This shows how you valued your customers. When I try to book again the msg shows me Re.100 is charged On cancellation of your last trip. Useless app😡 very very unhappy with service 😕
App is much improved. No longer being offered group rides by default whenever they're short-handed. Then getting fees to cancel them! I guess i wasnt the only one who complained. I still think it sucks that there is no hint you should tip the drivers. In some areas drivers can barely subsist on their cut of the fare. But for riders they are a 100% improvement on the typical car service in terms of response time, even if some drivers are prone to getting lost.
Have an uber driver cancel a pick up. And u are needing to get to work. Show up late for work because a driver cancelled trip. And tell me how many stars u will give. I wish I can do negative stars. Customer service sucks too. They tried to charge me $5 after driver cancelled. And never showed up.