Don't use Uber in Asia. Drivers are quick to confirm your ride then often cancel after you have been waiting. They actually take longer coming to pick you up so that you will cancel on them. Not cool.
I fought using Uber for so long as I didn't like the big giant organisation taking over everything - but when you are in a different country and want to get around... omigosh the peace of mind it gives you. They've got me
There is no way to leave a feedback for customer service to get back. The app set the wrong pick-up location and I've cancelled it immediately when I saw the app's error, this is even when the driver is 6 mins away. However I was charged a cancellation fee of $6. I've submited the issue but I do not want a credit into my uber account but a straight cancellation and refund.
A small suggestion would be to add a 'share driver details' feature and increase the number of cabs you operate in Kolkata. Another thing to mention would be the language skillset of your drivers, it certainly needs improvement !
Drivers are hit or miss. The other day, I bad a driver show up to pick me up in Toronto. He sat in his car, popped the trunk, didn't offer at all to help with my bags. I opened the front passenger door and the car was a mess. Papers all over the place, cigarette lighter on the seat, etc. I just told him to pop the trunk, I took my bags and told him to keep on driving. I waited another 5 mins for someone else to come.
They were quick to charge my card but yet changed the driver 3 times because they said there 20 minutes away so here we are still waiting for a driver it been 35 minutes and still haven't seen a driver smh
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