Excellent service overall. I've tried Uber twice so far and both trips were great. The problem is I got charged and extra $5.00. I looked it up and they charge you that when you cancel the trip but never cancelled any of them. Uber needs to fix that issue because it seems I'm not the only one with that problem. Overall the service is reliable and far better than a taxi.
Great app.. but.. I love uber, but - There is NO way to report an issue that isn't trip related or driver related. Why so? For eg. I work at Kenwood Tower in Cincinnati, it's been two months and Uber maps and google maps still don't acknowledge the entrance to the building. The entrance is towards the Kenwood Mall and it's under construction, the back entrance is towards the best western plus on i71, facing i71 and it never takes the driver to that route. I would expect aftr two months Uber would use some tech to understnd
Brilliant I love this service. Especially that it is so much cheaper then black cap , get it..etc..i checked them all out..Quick and easy use, however could the layout change for new users ?I think that it is not clear or visible enough for new users how to choose where to go..can this be changed?? Also, if the app could have language choose build in would be even more easier for the turist! Or those who don't know English yet!!! Thanks.
Can't log back in even if my card changed, tried logging in to change it back but cant'. Also can only log into it once without creating another account with the same card, need to update and fix this so people can log in more than twice if they can't get in the first time.
Nice app but with few limitations App is awesome with few limitations. One issue is user is not allowed to cancel the ride while on trip or user is not asked before start of the trip. Further one cannot book second ride while on trip like ola. I know these 2 options have limitations but due to lack of such options drivers do not reach pick up point and take ghost rides after starting the trip and meanwhile user is helpless waiting for driver to end the trip. Please provide some genuine solution.
Uber Uber user here.. great app and their services as well. Dont get frustrated or dismay when you encounter errors or problems just email them your concerns and they will definitely reply you back. it will might take you 1-3 days before theyll reply but what matter most is they will solve your problem accordingly.