I book a flight to airport and the driver canceled the trip without informing and there is not even an customer care no to contact. You people will easily give a comment dont worry, this wont happen next time or we will take action.. Who needs your action after the worst result
Love the service, drivers are usually great. But this app is a disaster. From the minute I upgraded it to this latest build I knew it was off. UX is out the window, apparently to prioritize whatever it is Uber is trying to do with us - forced location settings, tracking post ride, whatever we will find out soon enough. It is extremely frustratong to navigate within this app. From a big cutting edge company like this, this design is inexcusable.
Worst app. Keeps taking my money by saying that I owe them from a ride from last month how the hell. I paid 1500 extra in different different amounts for the same ride 5 times. When I raised concern to Uber help there was no reply as they had no excuses. Pathetic way of treating customer. Money is very important in any service and this is a serious fraud.
I ordered an uber, waiting time 11 minutes. Ok, sure. After 5 minutes i open my phone to look again, the app changed my car with another one, 11 minutes away. After i waited 5 minutes for the first one. No problem, let me cancel this. Wait, you have to pay a fee for canceling after more than 5 minutes. Are you kidding me? You made me wait 20 minutes because you changed my driver, never again!
I loved Uber for years. But in the last 3 months their app has been malfunctioning, they raised their prices and it takes hours and some times days to get a response from customer service. A conversation can honestly take weeks. I'm sad I'm done with Uber. We had some good years, but this customer service is that bad!
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