I was in ortigas waiting for my uber toyota vios vy9077. I sms him to pick me up in taxi bay lane. While he was in sm megamall. When he was neared to my place i was surprised he didn't went to the place i told him and he send an sms that he will go in bus lane. And i replied its ok we will cross and go to bus lane. And then my wife saw the car and he didn't stop for us. He said he is not allowed to pick up in the bus lane. From the very start the place i sms to him allowed to pick up passenger. So surprising he was late and didn't follow the pick up point and he canceled our booking and i need to pay 100. Why do i need to pay? It wasn't my fault... It is not worth it!
Card not accepted. I entered all the info, double checked to see if I typed something wrong. All is correct. And at the end, it won't allow me to press "next". Only used Uber twice. First time was through Google maps, payment was successful. The second time was through the Uber app and now I have an outstanding payment.
Drivers need to be taught about safety measures.. specially I see drivers on call for most of the time I take the ride in Hyderabad..I take pool on a daily basis to my work..that is a dangerous step..secondly drivers cancelling trip after asking the destination is highly unacceptable,their strategy is to wait for 5minutes or more making them eligible for cancellation charges and asking us to cancel, in turn customer get fleeced as we are charged for the cancellation.. above cases are becoming rampant in Hyderabad
Did you know your uber drivers don't see the scheduled pick up point the same way we do? I specified a location, had the booking confirmed via email but the driver received a location that was 200mtrs away from the confirmed pick up point. This caused some anxiety for the both of us until I worked out where he actually was. Please look into rectifying this so both passenger and driver are on the same page.
The latest update makes the app very confusing to use. I can even search for a can for longer than the usual amount of time, like for more than half an hour and still not end up with a cab. I am able to search 2 cabs at once. Sometime ago, maybe because of the hack, I was being offered 5* rating cabs immediately and trip already starts by the time the driver is found. There is a bunch to fix. The old app was better. Service as usual continues to be pleasing.
I take Uber to & from work everyday that I work for the past 4 years. Only in these last 2 years your prices have gone up $2.50 more for the same trip. That's an extra $5 a day your charging for no good reason. Now your more expensive than Lyft, I will be taking Lyft until you control your prices. That's over $450 a month you just handed your competitor.
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