Love the service, drivers are usually great. But this app is a disaster. From the minute I upgraded it to this latest build I knew it was off. UX is out the window, apparently to prioritize whatever it is Uber is trying to do with us - forced location settings, tracking post ride, whatever we will find out soon enough. It is extremely frustratong to navigate within this app. From a big cutting edge company like this, this design is inexcusable.
I loved Uber for years. But in the last 3 months their app has been malfunctioning, they raised their prices and it takes hours and some times days to get a response from customer service. A conversation can honestly take weeks. I'm sad I'm done with Uber. We had some good years, but this customer service is that bad!
One of your driver couldn't find pickup location in 20 mins even after giving too much directions, and you are charging me for cancelling ride. Another time it's found useless app as it couldn't establish payment method. And asking me for 60 rs.
Really democratised travel in the city in my opinion. Taxis aren't just for the few anymore. Drivers are always helpful and friendly and makes you feel safe. I hope you settle your disputes with TfL. I guess if you don't, we'll be getting Lyft everywhere... Lyft was also great when I used it in the US.
App is great. But service not valid for money. Share is very expensive. Its competitor has pass and share for 80 rs and same share in uber goes to 150. That's insane double. I have seen no difference in quality of both. So price does matter. Please introduce a pass which gives discounted rides for regular commuters like me
Driven by Quality. Best Rated Drivers, Exceptional Service, Affordable Price