Very good app. Im happy with the service given by them but option must be available to book cab for someone else. I was not able to find the option to book for someone. Even if it is provided, it is hard to find. If they provide the option then it will be better. So, when we book the cab for others then contact details of cab driver and the actual passengers should be exchanged instead of our contact details.
Very bad response from the drivers and uber the customer services. Drivers will stop the ride when and where they want and the customer services won't respond at all even if u complain for it. U would get fake offers from uber. Cashback would be promised but it won't come in ur paytm wallet! Hated the experience, really! Worst service ....Please try other cab services like ola, meru etc. This foreign company is just looting us when and how they want.
The new updates is not very nice. Double tap to confirm pick up is a new feature that is useless as it makes me think I have book when I have only pick a spot. Not smart. The map is also wrong more often than not. Not helpful for drivers which is frustrating when I need to be picked up at a place im not familiar with. Not cool.
I guess uber has to understand how pooling works .. for 11 KMS it takes me close to 1 and half hour.. it's ridiculous and we are charged more.. please consider the pick up also matters not only the drop.. when u have so many cabs how can u have such a bad service.. moreover also think of fuel consumption.. come up with innovative ways to help pooling get better.. it's a humble request.. save our time too..
This app has become worst now.. There is no customer support.. You can't speak with the customer care person by any means.. All you can do is just request. You never know when the customer care person will respond to your request. In this month I had taken 4 rides and in all the four trips, I was overcharged. When I give a request for the refund of extra amount charged, I get no response. I must really appreciate Ola cabs with regards to their customer response.
Taking rating down as customers also getting rated and it is annoying.. drivers are getting changed dynamically and always late arrival or driver will cancel. Complete waste of time.. Even if map shows the cars around during booking it books the driver who is miles away. GPS location of a driver also not good .. Location Freezes may times... also the latest update app has slow performance .. Same time OLA works better ...
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