Absolutely unreliable app. We almost missed our flight at 9 AM on a Friday because Uber could not find a single driver for 35 minutes. For the record, we live in downtown Chicago. We also were stranded after a concert in Glendale for 4 hours in the middle of the night. We were getting rates of $120+ dollars for a 30 minute drive. Very expensive, but we had no options. Even after requesting a ride at that absurd price, we were still stranded for 4 hours after a major concert. Totally unreliable.
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App doesn't reflect problems with drivers, that try to add a extra trip, for a 3 minute stop, on the way. Some want to charge for a whole nother trip, and there's no way to complain, or phone number to call. Another, are no pickups, because the driver cancels trips, no more than 1 minute away from destination, which you get another driver, do you have to pay a no pickup fee. What's up with extra stop? Why do you confirm first? Backwards! Get voice ai, like everyone else! Cancling trips too
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