Have been pretty pleased w it, up until now. When scheduling a ride in advance, and needing to change the pickup time, if you search and search, you'll find instructions for doing that under canceling a trip. Trouble is, the process for revising a pickup time, as described, doesn't exist. After burning a good deal of time trying to come at it, every which way (forget trying to contact the driver, you can't), the only option is to cancel the trip and schedule a new one. Really need to fix this.
38 people found this review helpful
I've not used in a long time, but, this morning I was only trying to PRICE a trip from home to work. The app did NOT give me any prices, but, somehow requested the pick-up and wouldn't get me to any option to cancel the ride before the driver arrived in 3 minutes. I called the driver before he arrived, he said that I must cancel IN the app. I know this, but, it wouldn't let me. I ended up charged a $5 trip fee, am awaiting a requested refund to my bank acct. App performance is horrible, IMO.
29 people found this review helpful
Simplified and accurate driver location status. Not a big fan of being presented the option to tip before destination arrival and the tips are not editable when accidentally pressed any of the options. Sometimes, the drivers are systemically reassigned 3x or more so instead of 15 minutes wait on the original driver, you end up waiting 45+ minutes. Other than that, it is easy to use and very quick to launch.
144 people found this review helpful