The help feature is useless. I have been trying to contact Uber for an issue so many times. 1st thing they don't have a call centre. 2nd thing the help feature in their app is just a dummy option which does not work. I have raised several tickets but have not received even a single response from their side. Uber I hope you are listening, I still havent received a response and I require assistance. Please contact me.
Is cancellation fee always charged to the customer? Even the cancellation is caused and made by the driver? I know it still can be cancelled by customer but why you waste his time for somebody else's mistake. Sometimes i just paid the fxxking fee and don't want to waste my time any longer. Fyi, i never cancel my trip unless the driver is asked me for and for a really good reason.
App good...google maps integration is issue...Sydney airport does not work!!! Was telling me driver was on his way when he had to sit in other side of airport waiting. Just get a taxi if you are nowhere near the allowed pick up area. Don't rely on Google maps to work with uber.
Dear uber, please note that some drivers are giving less than 5 stars to riders just because their own ratings are below average. Please tell me how do I report such things through the app. Please expand the list of standard issues to cover the small tricks played by the drivers
Recently uber has become a nightmare when it comes to choose paytm as payment mode. It asks me to select cash mode for payment, which is not convenient at all... Same is the problem with uber eats. I am a loyal customer of uber from last 1 year, but now I have to switch to ola for cashless travelling.
Didn't get notified that the rates of uber were rising. I guess they thought they could do it on the sly. Surge pricing is way too expensive, may As well catch a cab. They promised 40% cheaper than cabs it is all lies. Use to be a good system but now just out for money. The navigation they use is bad. You type in an address and most of the time they end up on the other side of the road with no way to make a u turn. Waste of time and money.
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