Fast and easy for the office when I can't leave
The app is fine. The service is bad. Have used it 8 times, 3 times the restaurant screwed up the order, twice Uber screwed up. Orders were canceled for unknown reasons and I was not notified for over 90 minutes. Uber's response, was we're sorry. On the restaurants' screw ups, one they refunded money, on another they did nothing, on the third, I had to threaten challenging the charge to get any action and they only refunded half of the order.
It's a great concept but customer service can be terrible. Uber needs to create a system where drivers are automatically paired with customers that speak the same language. I have had countless amounts of times where I have not been able to get my food on time due to the fact that the driver does not speak English. This has caused my food to be delayed by up to an hour at a time. This needs to be fixed!
Customer service is ignorant! Not helpful and wanted me to reorder and pay a second time for my order THEN THEY'D REFUND MY MONEY?! I wouldn't waste your time or money, if you can pick it up yourself.
I gave Uber eats chance after chance and I've found it to be unreliable. The first 3 orders had items missing, and the 4th (which will be my last) order took way longer than the initially provided ETA.
2 orders including milkshake on orders raised . Coke delivered both times. I don't want coke as I ordered milkshake. Driver tells me to call uber. He explains the phone number on app? I can't see phone number. Fed up of making a order and wondering what will be delivered. Not acceptable. Only reason I order mc Donald is for milkshake. So disappointed.
Users can pre-schedule orders