App is good but service is bad. The app is easy to use but the odds of you getting your order correct is 50-50. I have used it for McDonald's and I have half the time got what I ordered. Why have the full menu when they don't receive the correct order. Even the receipt that comes with it will have half the order correct but the email and app shows what I actually ordered. I am no longer going to use the app since there is something wrong with the information transfer. I'll go back to GrubHub.
No tip option for the good drivers, and sometimes drivers are rude, late and don't check order for correct food. I have worked as a delivery driver and there is no excuse for rudeness or laziness. Needs a tipping option. EDIT: added tipping and of course it's a terrible interface. Press the submit button to go to the next page? NO that's how you finalize and can't tip anymore. Great job on the UI
I regularly use at least once a week and have had 3 orders now that have been messed up. I did get refunds for them, but is more trouble than it's worth. Will probably go back to Menulog since I've never had issues with them in the past.
Worst app ever. Just I asked a query to resolve my payment verification, in return they emailed me that my account is blocked since I violated their terms and conditions. I asked to advise what I did to which they replied no information available but can't revoked my account. What kind of service is this??? Activate my account than I might think to rate again.
I have ordered from uber eats twice now. The first time the food was cold. The second time the resturant closed before and uber driver took the order. I waited over an hour for my food before realizing the restaurant closed. Seems kind of ridiculous that there was no driver available in the 45 minutes before the resturant closed
Restaurants that are less than ten minutes away from my house are "too far away" and delivery charge of $5??? Gino's pizza (listed on ubereats) delivers for half that fee when you order from their actual website and it's a fifteen minute drive. It's ridiculous and I haven't been able to order anything because everything is apparently too far away.
Users can pre-schedule orders